Frequently Asked Questions
We’ve gathered the most common questions and clear answers to help you navigate our platform. Didn’t find what you need? Reach out anytime!
Click “Sign Up” at the top, enter your email and a secure password, then verify your address. You’ll be guided through a quick KYC step to unlock full access.
We welcome users from over 120 countries. Check our supported regions page for details and any local restrictions.
Absolutely. We use industry‑standard SSL encryption and store sensitive documents in secure, audited servers. Your personal information is never shared without consent.
Yes—our support team is available 24/5 via live chat and email. You can also browse our Help Center for guides and video tutorials anytime.
We charge competitive spreads and a small commission on certain products. All fees are transparently listed on our Pricing page.
Click “Forgot Password” on the login page, enter your email, and follow the link we send to set a new password.
Yes—you can upgrade or downgrade between account tiers in your dashboard. Reach out to support if you need help with eligibility or documentation.
You can fund your account via bank transfer, debit/credit card, or popular e‑wallets. All payments are processed instantly or within a few hours.
The minimum first deposit is $50. Subsequent top‑ups have no minimum. This ensures flexibility whether you’re just starting or scaling up.
Simply upload a government‑issued ID and a proof of address document. Verification usually completes within an hour.
Access real‑time charts with multiple indicators, drawing tools, and customizable layouts—all built right into our platform at no extra cost.
Yes—our iOS and Android apps let you trade on the go, monitor positions, and receive price alerts in real time.
We provide optional signals from our in‑house analysts. You can view them in the “Signals” tab and choose which to follow.